About Online Store
Welcome to Hornet Watersports' Australian Online Store.
Which countries do you ship to?
We ship within Australia. To find your local dealer, please visit: http://hornetwatersports.com/dealers/.
Where can I order custom paddles?
To order custom paddles, please send an email to firstname.lastname@example.org
Where are the products shipped from?
All orders on this are fulfilled by JPX2 in Australia.
What is your warranty policy?
Hornet provides a 1 year warranty for all new purchases from the moment the paddle is sold. You must be the original buyer. We will replace paddles that are broken or damaged due to faulty manufacturing. Paddles that are damaged due to banging on the boat, impact from another paddle (and other scenarios during regular usage) or poor handling during transportation, will not be replaced. We highly recommend paddlers protect their paddle with a tip protector during marshaling periods and with a paddle bag during transportation.
What are examples of faulty manufacturing?
Hornet will analyse each broken paddle case by case. We reserve the right to make the final judgment. It is important to submit pictures of the broken paddle. As a guideline, here are examples of faulty manufacturing:
- If a paddle breaks where the shaft meets the blade during normal usage within the first year
- If the top layer of the blade appears to be peeling off without the appearance of impact or damage on the blade.
- If there is significant discoloration without the appearance of impact or damage on the blade.
What happens if my paddle breaks due to faulty manufacturing?
Contact your local Hornet dealer and they will handle the warranty exchange.